Frequently Asked Questions

Orders

How do I know my order was placed successfully?

You will receive a confirmation email after your order is placed. If you do not see it, please check your spam folder or contact us at naturalbeautiesjewelry@gmail.com.

Can I change or cancel my order after it has been placed?

Please contact us as soon as possible at naturalbeautiesjewelry@gmail.com or call 917-701-0522. We will do our best to accommodate changes before your order ships.

Shipping

How long does standard shipping take within the US?

Standard shipping within the United States takes 2–6 business days.

Is shipping free?

Yes — standard US shipping is free on orders of $75 or more. Orders under $75 will have shipping calculated at checkout.

Do you offer expedited shipping?

Yes. Expedited shipping (1–3 business days) is available for $20.00.

Do you ship internationally?

Yes. Standard international shipping takes 7–10 business days at a flat rate of $20.00, with a minimum order of $50.00. Please note that some items may not be available for international shipping.

Returns & Refunds

What is your return window?

Our return policy lasts 10 days from the date your order is delivered. If more than 10 days have passed, we are unable to offer a refund or exchange.

What condition must items be in to qualify for a return?

Items must be unused, in their original condition, and in their original packaging. A receipt or proof of purchase is required.

Are sale items returnable?

No. Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

How do I request an exchange?

We replace items only if they are defective or damaged. To request an exchange, email us at naturalbeautiesjewelry@gmail.com and send your item to:
Natural Beauties, 91 Beacon Lane, Bronx, NY, United States.

Who pays for return shipping?

Customers are responsible for their own return shipping costs. Shipping costs are non-refundable. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

When will I receive my refund?

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. Approved refunds are applied to your original payment method within a standard processing period.

Natural Color & Pattern Variation

Why does my item look slightly different from the photo?

Our pieces are crafted from natural materials such as buffalo horn. Because these materials come from nature, each piece has its own unique color, pattern, and texture. Slight variations in tone and grain are a natural characteristic — not a defect — and make every item one of a kind.

Sizing

How do I find the right size?

Size information is listed on each product page. If you have questions about fit or dimensions for a specific item, please reach out to us before ordering and we will be happy to help.

Contact Us

How can I reach customer service?

We're here to help!

You can also visit our Contact Customer Service page for more options.